My cuts were not accurate and I was doing everything right. It's not rocket science-it was pretty simple to set the machine to scan and then cut. A few others have had the same problem but some decided to just live with it. For a $400 machine I was not going to just live with it (I have a silhouette SD also). Just because someone's machine didn't work right doesn't mean they don't know what they're doing and Brother has admitted that some machines are not calibrated correctly. SMH