Tink's Mom.....if I lived closer, I would bake you a batch of brownies!!! I could not get the face plate off even with the dime method, but Jim got it by taking the dime and needle nosed pliers. I could not believe my eyes, when I saw those dogs. It was like driving down the road on tires that had no tread. I used a needle to pull it out. It was compacted in there. I can SEW AGAIN!!! I am so happy.