Originally Posted by
sewwhat85
But I do wish they would let you watch to see what they REALLY do or do not do when they do this 80 dollar spa treatment that the dealers believe need to be done once a year. If only I could be a fly on the wall

ask the if they will take the back off while you are there. A Janome tech asked me to stay a minute he wanted to show me something, probably because I was whining about having so far to bring it.
This was my 9000 but its all the same thing, it looked like like a 1/4" piece of felt had been laid in there...and I get my machine done every year. A good machine is worth the upkeep...
hope your fix is easy and quick.