I haven't seen the videos, but I recently ordered from them, and their 'your order has shipped' email was such a scream. I had decided, when placing my order, that it must be a really fun place to work, because the person I talked to was the nicest, most cheerful phone order person I've ever encountered. I definitely look forward to ordering again. I don't seem to find much time for on-line videos, unless I'm specifically looking for help for a particular technique.