Last year I placed an order with Accuquilt for about $120. The tracking showed it going to the local UPS facility but it was then transferred to the PO and no further information and no package. I called Accuquilt and they immediately sent out a duplicate order which arrived promptly. Several days later the original package showed up. Accuquilt did not want me to return it, instead they told me to "pay it forward" to someone. I liked that. :-)