I, too, have had wonderful service from Accuquilt. when I got a die that was defective (foam wasn't glued well and was coming up), I called for return instructions and they sent another right away and I didn't have to pay postage to send the defective one back; I just chucked it. Whenever I have questions about the die, the cutting, etc., I call or e-mail and they are prompt and courteous with replies.