I had trouble with a different model Singer, and finally ended up calling their toll free number..I was shocked that in this day and age I got a real person, in this country, who patiently and kindly walked me through every step of fixing my machine! Try calling their help line..I was very pleasantly surprised! I also read somewhere that the singer techs have a room with every single make and model they ever made so they can go to your exact machine if they need to, to see in person your problem and help you.