Once the Bernina dealer fixed it up. I ran it at retreat for a weekend and it was beautiful. I got a great deal on it, I bought a rolling case from Joanns over Thanksgiving weekend and pack the carry case w/ machine in that for added protection. When I transport it in the jeep its bungee down in the back so it will not shift. My friend did not have her machine held down, someone pulled out in front of her, it flipped and broke the machine.