Candace,
Thanks for the reply but I am still not certain if I should put the Tri-Flow on the knob itself or somewhere inside the machine. Mine is also stuck in the up position so I have put the oil on the knob and tried the blow dryer but not that many times. If the oil is to go inside the machine let me know otherwise I will know I am doing what I'm suppose to. Thanks again I appreciate the help very much.
Lisa