I have top load, no agitator and love it. We live in an area where water is quite expensive so really like the water saver aspect of the washer. Clothes come out clean. I use cold water for everything and not that much detergent. I don't like how the sheets twist but that is minor. You can open the lid if you pause the cycle so if you forget something that is an option but you have to wait for it to stop and hear the click of the lid unlocking. I would buy it again.