I have one and it's a wonderful machine. However, I haven't used the embroidery attachment since the first year I bought it. The salesman 'convinced' me (a novice quilter) that this machine was the best one for me. I've not been disappointed, though I'm always aware I bought more than I needed. Very interesting about the non-support issues. My other conflict was I have a Mac so the incompatibility has always been a barrier. We have a PC in the house but my Mac is what I enjoy using.
Perhaps I'll upgrade sometime but no need this year.