I always call and talk to a manager or whoever is in charge if I have bad service or something is not right. I am always polite but want to talk about what happened, I believe communication is very important. Had just one bad encounter with fabric company who listed free pattern in magazine and then would not give it out. Finally called the magazine and then got the pattern, but one lady was nasty to me. My phone call got through to the Vice President of the company and he changed the way things were done, I did not talk to him, but the magazine people told him what I was experiencing. He had a meeting and made this woman contact me and she accused me of changing things. I told her to not list something as a 'free download now' if you do not mean it. I am glad I spoke up.