well sometimes it is too much trouble. I ordered 2 dresses for my nieces for a wedding and when I did not received the order after 2 weeks I called and they refunded the $ for that order and I ordered the same dresses again which arrived in 3 days. a week later I received the original order. I decided to return the dresses to the store (40 minutes drive) took me 45 minutes wait as they could not figure out why I was returning the dresses but did not need a refund. they were so confused that at one point I was tempted to take the dresses and leave! But honesty prevailed.