Fiskars warranties most of their products. If you email them explaining that the scissors don't work, they usually send you a new one. My rotary cutters blade would not stay out when I put pressure on it to cut. I emailed them and I think they asked me to email a photo of my cutter. They replaced it. A friend mentioned that hers did the same thing. I told her what I'm telling you, she will be getting a new one in the mail anyday. It's nice that they back their products.