They had it straightened out in minutes and we were able to use it normally. We were able to give them the phone number of the hacker and their security jumped right on it...I hope they had the Feds knocking on their door quickly. I posted this so no one would get caught in this kind of thing in the future by trusting just because it was on their website didn't mean it was legit...Any message that says call a number should be written down and security number on back of card called. I'm assuming this is true of all banks but I don't know.