I have 3 machines. Two Juki bought on-line ( 600 & 2000). he other is a dealer purchase. I will probably never buy from a dealer again. Absoulately no after sales service. Sadly they are still in business. Also there is no guarantee they will be in business when you need them . All Brands were very helpful (on the phone) with setting uo my frame, they even called me a week later to make sure everything was working as it should.