Wow, a real life story with someone I know! I am impressed with how quickly and efficiently you dealt with all of this.
My DH just bought a second external hard drive for backing up her computer and has been on me to get one. I think now I will look for one while the boxing day sales continue.
Not that I know how to do a back-up.
My best friend is a government IT person and her BF works in the security department. Apparently there is an entire team working 24/7 and they still can't keep up! Boggles my mind.