My husband ordered a generator from them during one of our many power outages a couple years ago. I thought with all the problems with power between here and Boston where it shipped from, we would never get it, that it would be hijacked. We got it despite the power outages and road conditions, within 2 days of their posted delivery date. We have used the generator several times so it is a good product, and we are glad to have it!! (there were none available in our area because everybody else had to get one!)