They have help me with EQ5 but I am not sure if they will help you with EQ4 especially if you are not the registered user. If they don't reply or can not help you or tell you that you can not import any fabrics using EQ4 with your Window operating system, I would go thru and learn the basics of the program and see if you like the basics. Each version has improved over the years. EQ6 I have heard have a few bugs. There has been a rumor that they are getting ready to release EQ8 which will mean that version of EQ7 will be on sale. We have Rhonda who is a Power Poster and can almost answer any question regarding EQ. You might send her a PM. You can find her icon since she started this thread.
http://www.quiltingboard.com/quiltin...l-t243221.html
Good luck