This happened to me over a year ago. I was sick when I answered the phone; and I knew by his insistence that it was a scam of some kind. I told him I was sick and would check it when I was better. He wanted to know when that would be. I realized he could have me put ANYTHING on my computer to track information or God knows what else. I told him that, when I was well enough, I'd call Staples, where I bought my computer. He persisted. I called Staples and they told me it was a scam.