I have an APQS Millenium equipped with Intelliquiler. I invested in the Towa gauges and been very satisfied with results. It took time getting the settings written down for my machine but was well worth the effort. An instructor I once had said "take it to the test kitchen" ... I do a protest on scrap to get my gauge settings anytime I work with something new so I can record the gauge settings and the fabric and thread information. You should not be having the kinds of problems you are describing. I would call the dealer again.