I love mine. The Creative Sewing Center where I bought it threw in classes on general use and two embroidery classes. Really were helpful.
(I'm sure they were really built into the price.)
I have even been able to sew through the top, batting, and bottom and binding on the edges of quilts with the J foot (standard foot).
KrystalC, They showed us in class that the trick to getting the hoop straight was to place the grid on the fabric, place a mark in each of the four holes, and then put it all together in the hoop. Then, you know which part to adjust by lining up the marks. Gets easier with practice.