I love my Avante. I've had it for just over 2 years now. Had an issue at one point (the machine does *not* like to be left turned on for an extended period while not in use), but they resolved my issues over the phone. I agree with those who say you want a local dealer for support - regardless of what machine you buy. My dealer is about 30 minutes away - not too bad, and since I'm in Canada like the person above me, I just order all my accessories through the dealer.