Wow! Here I thought I was the only one that could not use that ridiculous little screwdriver. I agree it's useless. Curious to know how you were able to get in touch with anyone from BL. When I tried was told by my dealer that there wasn't a main office....that my machine could have been made in any of a number of countries. Tried to get it serviced by another quilt shop when I had a problem and was told I had to go back to the dealer I purchased my machine from. Anyone else heard that?