Originally Posted by
Wonnie
Wow! Here I thought I was the only one that could not use that ridiculous little screwdriver. I agree it's useless. Curious to know how you were able to get in touch with anyone from BL. When I tried was told by my dealer that there wasn't a main office....that my machine could have been made in any of a number of countries. Tried to get it serviced by another quilt shop when I had a problem and was told I had to go back to the dealer I purchased my machine from. Anyone else heard that?
I went to BL web site and went to bottom where it says "contact". They promptly sent replies to each one. Today I sent another one and suggested they look on forums from owners thoughts about the screwdriver and hinted that they could send a proper screwdriver that they suggested. Most products have a 1 800 # for complaints which I have used and got free coupons in the past. Now its easier to send a email. My dealer sells bl and bernina but will fix any machine and is has always been helpful until the screwdriver issue. Theother shop in town sells vikings and was rude to me and very rude to a friend that bought a high end machine from him.