I am 500 miles from my dealer on vacation now but I called yesterday. He told me to turn the fly wheel (now that I know what it is called thanks to linda8450) backwards to see if things loosened. I told him I never turn it backwards but her said to try it. I also changed the bobbin and to a 75/11 needle. I was able to finish the design before a doctor's appointment.
Before I try another design today I will pop off that cover to see if any thread is there. Thank you.