I've purchased a couple Craftsy classes that I was not happy with and let them know immediately. Had DH check my speakers and volume and all was well. Could not understand and video was not close enough. Got my money credited to a different video and was great. Have not seen the video since. It was one of the first about FMQ on a DSM. They have the same instructor and the video is great. Just remember a lot of the "Freebies" still cost to make. Just be choosy and try to decide how bad you want/need it. How often you will refer to it. I refer to mine often.