I once had to wait two hours for the doctor and when I got into the exam room, I could hear him in the next room just bs ing with that (male) patient. They were having a real chat and laugh fest. When the doctor finally came to my room he had only a couple of minutes for me and kept looking at his watch and stood with his hand on the doorknob while I was explaining my problem. I was furious. I called member services and filed a complaint and changed doctors. The one I have now is excellent and only once have I had to wait and they kept telling me how long it would be and that they were sorry for the wait time.
And sometimes in an emergency room you have to make a scene to get treated. A friend waited hours to see someone and turned out it was a severe blood clot. Her daughter had driven her there. They believe you get better and faster treatment if the paramedics bring you in.