"Stuff" does happen - and the could haves, should haves, would haves - can always be asked and wondered about.
But on the floor in the laundry room - is definitely a "HUH?"
It does seem like your LAer is trying to make it up to you as well as she can - although I think I would try to recover some of my time, too - as in getting back more than one one quilt LAd "for free"