Originally Posted by yobrosew

All quilts, when a long armer receives them, should be put into a plastic bag like this http://i01.i.aliimg.com/img/pb/738/5...592738_869.jpg LA can acquire these either by purchasing or buying pillows and getting them for free. The customer does not have to get these; are to use while quilt is in your home or shop. You are very understanding. I use the rule, "There is a 5% human error rate in everything we do" to deal with situations like this. Saves a lot of angst and internalizing and don't have to assess character and judge the person. It is my was of avoiding bitterness creeping in. Hopefully if I ever have to have brain surgery it won't be on the surgeons 5% error rate day! (Actually surgeons training is so intensive a certain element of instict develops and reduces the odds percentage.) Following this rule, I would just have her quilt me one or two quilts in the future for free. And since we need about four new pillows in the house, I would send her the bags and a couple of ones I have from blankets purchased at stores to help her in with future business.