I am so sorry to hear that someone had a problem with their BabyLock dealer. Mine is absolutely the greatest, in fact, my mother and I have purchased all our machines from him - Mom started buying from him a long time ago, probably 40 years. I had a problem with the low bobbin sensor on my Espire and it was fixed with no problem. As for the Destiny, there is no way in the world I would pay that price, but if you can afford it, go for it. But I think it wise to wait because it always seems like when something new comes out within about 6 months something new and better is waiting in the wings to come out.