I love the Microsoft calls! I love to "play with them" by telling them that I need new windows - 18 to be exact and that I'd really like them with removable storm windows and one piece screens. Do I need to have someone come out to measure my existing windows or can I just order all 18 windows? Do they also do vinyl siding and roofs? By this point, the "Microsoft" folks are usually sputtering and hang up! No "bad" language and I get a good laugh. The trick is, you have to speak quickly, without letting them get a word in...just keep jabbering about replacement windows. Works every time!