I've ordered several times from Hancocks of Paducah and had one minor problem -- the sent the wrong shade of one fabric. When I called, they sent to correct shade out right away and told me to keep the original one they sent. I've also have very good luck w/ connectingthreads.com and 5bucksayard.com, among others. All three have awesome sales, and connectingthreads.com has free shipping on orders over $50. Check out their thread -- on sale now, and their fabrics are nice. And, no, I don't work for them...LOL!