My first question when buying an expensive item is if I can get it repaired if necessary. I found a repair shop in Long Island where I can mail my Rowenta. They offer the option of a repair price or replacement price for a rebuilt item. I have used the service more than once as I like the heaviness of the Rowenta iron. It was recommended to not use all distilled water, but 50/50 with tap water if our area had hard water. The repair/replacement prices still aren't cheap so may try a cheaper iron the next time around. We'll see if the time comes.