Originally Posted by SuzyM

That is exactly what it was, a top thread issue. I took the machine and sample to the Bernina dealership and that is exactly what she said. It was either because (1) I didn't thread the upper properly (2) the feed dogs/foot was up when I did it, I didn't know that part so it was totally operator error which I am thankful for

I did leave the machine to have it serviced any way so I do feel better. Thank you everyone for listing to me rant.