devils advocate...if a shop had all the parts for every machine that was brought in they would need a warehouse the size of Walmart.
So they order from the manufacturer. Most of which are continents away.
Hence part of the reason for the time delay. My guy is usually 3 weeks out for getting to a machine brought in today, there are that many machines ahead in line.
ASK what their current lead time is.
ASK how long it will take to get a part that isn't in stock.
ASK for an appointment if you want the tech to spend time with you and your machine. I've never seen mine with time to do that and I've hung around the shop quite a bit, window shopping, machine class, etc.
Last edited by KalamaQuilts; 12-01-2014 at 08:54 AM.