Thank u for all your super advice. I will try and pluck up the courage to insist on sewing with it before I leave. I might even phone them before I go in the morning and ask If they have done the firmware updates I asked them to do and then I could slip in if they could leave it out on the side and show me just how fabulous she is now they have fixed her. I will take some fabric ! It is such a horrendous journey I don't really want to have to go back x x Thank u all again