I had a similar problem at Joanne's. The cashier yelled at me until another customer came up and then he was all sweetness but by then I was p....d. What happened to customer service? On the east coast of NH we don't have many fabric shops so we are stuck with what we get unless we buy on line and then you pay for the cost of shipping. Sewing and quilting are my vices so I can't give them up. :)