Hancock's doesn't have a place online to make a complaint about a particular store. I tried to do that with my local store. After I finally got a reply and sent my complaint, I didn't get any response at all. Now we all know why they went bankrupt and had to restructure. I am stuck with mine as we have no other fabric store in town, Walmart quit selling fabric a couple years ago. So I save the Hancocks store for when I have to something right now and have no place else to go.