I've had some similar experiences with some other stores, not Hancock's though. A few, in particular, really bothered me, so in order to diffuse my "disgruntledness" I submitted an email to the primary webpage of the particular company explaining the situation I found myself in. I felt much better afterwards--not because I "got even". But because I was proactive. Retail sales and business is a collaborative venture between owner and customer. We each need other and must behave in responsible, respectful and adult-like ways in order to keep things working correctly and satisfactorily for both parties. If things get out of whack, it helps me to take some responsible action to do my part to set things back on an even keel. In most cases, companies have been very solicitous and willing to make things right. Gives me a little bit of hope for our current state of affairs in the business sector of America. For whatever it's worth.