Hancocks fabric really isn't very nice at all anymore, I think it's mostly dress material and childrens flannels. I tried to find some nice Christmas material for a background and all I could find was large/huge prints. No one there ever wants to help, just points and says it's over there somewhere. Very rude indeed, I rarely go there. I hope that corporate gives you some kind of satisfaction or apology, but really I don't think you should hold your breath. Corporate America really doesn't care about people anymore, just the almighty dollar. Too bad they don't realize that good customer service will bring back the customers and their dollars on a regular basis. Good luck though!!