You can complain by internet as well, get your receipt for the information, and the store has to get back to you, it is policy to, and if you have issues going to customer service, (the floor staff can't do anything but they should have informed you nicely that the customer service desk was the place to go, they don't take back fabric if you just don't want it, but they should if it is defective. and so if the desk gives you a problem, ask to talk to a manager, they have several assistant types and the head manager, and if they don't give you any satisfaction be happy to inform them that you will be happy to inform head office of the situation, head office hates to hear complaints and is hard on the stores when they get them. There is no excuse for rude service.