I am doing more shopping now at Hancock's than in the past. They are finally getting more garment fabric. There are ladies that work there that really should retire, they've been there forever. They are lazy and unresponsive when you ask a question. They do have some new help who are very nice.
Joann's is the thorn in my side. I don't know how many of them could pass a math test. They leave old sale signs up and you get your fabric cut and find out it is not on sale. Other stores would give you the sale price,not Joann's. Most of these employees can't sew. I can't tell you how many times I've been at the cutting table hearing a question and answer session. I just roll my eyes. Usually the people that need to ask a question are beginners sewers. They really need someone knowledgeable to help them. Why is it there are no clear cut policies at Joann's? I ask the person at the cutting table about using a Hancock coupon. No problem. I then go up to the register, that person tells me that they won't honor the coupon. How difficult is it to communicate simple things to employees?
Hobby Lobby is hit and miss with customer service. I think one gal just shudders when she see's me in the department. I'm there a lot. Hobby Lobby used to have fantastic clearance sales. I would but tons of fabric. I don't think she liked counting all the yardage on the bolt. You could tell by her body language that she didn't like my cart load of fabric. I would tell her, give me everything on the bolt. She made it apparent that she would rather be stocking plastic flowers.
I've also experienced elitist attitudes at the LQS. I think you need to be a weekly customer to be given decent treatment. Just because this is the first time you've seen me in your store doesn't mean I'm a beginner.
Finally, I'm lucky that I have two Wal-Marts with fabric. One right near work and the other one not too far from home. Believe it or not, the gal at one of the Wal-Mart stores beats everyone hands down for customer service. She's very friendly and knows her merchandise.