I did go to customer service and was directed to the fabric department because it is a "quality issue". Sadly the clerk that I dealt with is the one that is there everyday. I do by quite a bit of fabric from there for those quilts that I do not want to invest a ton of money or time into. I go to the LQS for "good" fabric. But no matter what I should have gotten a little more satisfaction then the "oh well" attitude I was given. Of course when I asked at customer service the store manager was unavailable. My husband found online when I could enter a complaint and I did that last night so I am just waiting to see if I hear anything. In the mean time I will head back there on my lunch today to see if I have anymore luck at the store level. It really isnt as much about the money now as the fact that I am sick of the lack of respect given to customers in most places these days!!