I think the lesson learned here is to ALWAYS insure a shipped quilt--$500 or more! I know the cost seems exorbitant, but I have shipped many expensive items around the world and have never had a problem with a package that was insured. Insured packages get a higher level of tracking and handling I believe. In the overall scheme of things, a $10 fee for insurance might be well spent. So very sorry this happened to you!