Originally Posted by KBunn
Originally Posted by Scissor Queen
Originally Posted by KBunn
I took it in to Walmart today on my lunch and was told by the girl cutting fabric that there was not only nothing she could do about it...even though I had my reciept....she also informed me that if I did not want things like that to happen I shouldn't buy "cheap fabric" and she walked away!! What a way to sell your product!!
Just had to vent for a minute!
So instead of going to customer service where returns are taken you went back and complained to somebody who had absolutely no power to do any thing for you.
How many people do you suppose have bought fabric off that same bolt? How many of them do you suppose have complained?
Not only does she not have the power to give you a refund she also doesn't have the power to take a defective product off her shelf!!
No I went to customer service first and they directed me to fabrics because it was a quality issue and ....I went back to customer service after I talked to fabrics and was informed that the manager was not available. All in all it was not a good experience
Sounds to me like the real problem is with the person in customer service. I don't think anybody that works in any department has the power to take returns or make adjustments of any kind and the person in customer service should have known that and the person in fabrics DID know that.