I love, love, love my Juki! I have the 2010Q and have not had a single problem with it. My local dealer matched the internet prices and I was able to pick it up in the store for the same price. What I'm addicted to on it is the foot pedal thread cutter. Sounds wierd I know. But, I've gotten so used to just holding fabric in my hand, I'm considering hauling it on a weekend retreat in a couple of weeks. I wouldn't hesitate to order it online, it worked right out of the box.