Being in retail sales for over 50 years, I hate to hear something like this. When I am treated wrongly in a store for no apparent reason, I contact the owner, or in this case, the home office, and log a complaint. When we owned own own business (Video Store), I always wanted to know when one of my employees was not using good customer service. I could not be everywhere and it was very important to me to offer the best service (politely) that we could. Most owners or CEO's want to know what their patrons think. After all, if not for the customers that purchase our products, we would not be in business or make a profit.