I dont think there is such a thing as good customer service anymore.They should have honored the coupon...since, you went in and spent the $100 and they gave YOU the coupon, then how ELSE would you have gotten one??? DUHHHH...do they think you went and printed it out yourself???? You spent the money, they GAVE you the coupon...now..they should have HONORED what THEY did...simple as that. But, I repeat, no such thing as good customer service OR honor.