Actually the sales lady is not lying - the factory got flooded and they did not replace/repair the machines to make the older parts. So they are not making any of the older parts. Now in the aftermarket (people who reclaim old machines and part them out) or in a shop who happens to have in backstock one of those parts you can sometimes find them. But a dealer if they don't have it and can't order it from Bernina is not going to go looking all around the web trying to find a part and you can't blame them.